Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Vege, Fruit and Fresh Meat cannot be returned.
Additional non-returnable items:
- Gift cards
- Frozen or chilled Food
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
退换货品政策：
亲爱的顾客，请务必在您收到商品的第一时间检查商品的数量，包装是否破损等情况，如果有任何问题请尽快联系我们的客服。电话：021849888 (微信同号)
- 如果您收到的商品与订单不符合，请尽快联系我们客服
- 快递包裹有任何问题，请第一时间拍照并联系客服
- 常温食品以及日用品，本身存在质量问题，请保留产品，并携带收据到实体店进行退换。如果不方便到实体店，请尽快与我们的客服取得联系。
- 若您所购买的冷冻与冷藏食品在购买时没有任何问题，一旦出售，将不退不换。
- 对于因为购买时没有仔细阅读产品详情，或由于顾客自己选错口味而造成的过失，将不退不换
- 非本网站所出售的商品，或者没有任何购买记录的商品，将不退不换。